Technical Problems

If you experience technical difficulties, please try the following troubleshooting steps before contacting our customer service team to resolve the issue efficiently:

1. Clear Cache and Cookies

   For Chrome:

   • Click the three dots in the upper-right corner.

   • Go to "More tools" > "Clear browsing data."

   • Choose a time range (select "All time" to delete everything).

   • Check "Cookies and other site data" and "Cached images and files."

   • Click "Clear data."

   For Firefox:

   • Click the three lines in the upper-right corner.

   • Select "Settings."

   • Go to "Privacy & Security" and scroll down to "Cookies and Site Data."

   • Click "Clear Data."

   • Check "Cookies and Site Data" and "Cached Web Content."

   • Click "Clear."

   For Safari:

   • Click "Safari" in the top menu.

   • Select "Preferences."

   • Go to the "Privacy" tab and click "Manage Website Data."

   • Click "Remove All."

   For Edge:

   • Click the three dots in the upper-right corner.

   • Go to "Settings" > "Privacy, search, and services."

   • Under "Clear browsing data," click "Choose what to clear."

   • Select "Cookies and other site data" and "Cached images and files."

   • Click "Clear now."

2. Hard Restart

   • Close your browser completely.

   • Reopen your browser and log into your dashboard again.

   • Restart your computer if necessary.

3. Relogin

   • Log out of your XSwipe account.

   • Close your browser.

   • Reopen your browser and log back into your XSwipe account.

4. Try Another Device

   • Access the XSwipe application from a different device (another computer, tablet, or smartphone) to check if the issue is specific to one device.

If your issue persists, please visit https://t.me/xswipecard for customer service.